Privacy policy

This Privacy Policy describes how Dr. Matulich Dermatology (the “Clinic,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our clinic, use our medical and cosmetic dermatology services, make a purchase from dr-matulich-dermatology.com.au (the “Site”), or otherwise communicate with us regarding our Services.

For purposes of this Privacy Policy, “you” and “your” refers to you as the patient, customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

1. Agreement to This Privacy Policy

By using our services, including visiting our website or purchasing products, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services or website.

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or business operations. If we make significant changes, we will notify you by updating the “Last Updated” date and posting the revised Privacy Policy on our Site.

3. How We Collect Your Personal Information

We collect personal information from various sources, including:

3.1 Information You Provide Directly

We collect personal information when you:

  • Book a consultation or treatment
  • Provide medical history or treatment-related details
  • Purchase skincare products online or in-clinic
  • Subscribe to our newsletters or promotional content
  • Contact us via phone, email, or our website
  • Participate in surveys or provide feedback

The types of personal information we collect may include:

  • Identity Information: Name, date of birth, gender
  • Contact Information: Address, phone number, email
  • Medical Information: Medical history, past treatments, current medications, allergies, skin conditions, before-and-after treatment photos (with consent)
  • Payment Details: Billing and shipping addresses, transaction history (processed securely)
  • Account Information: Username, password, security questions
  • Customer Support Information: Details provided in inquiries or complaints

3.2 Information We Collect Automatically

When you use our Site, we automatically collect:

  • Device & Browser Data: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent on the Site, interactions with content
  • Cookies & Tracking Technologies: Used for analytics, site functionality, and tailored marketing (you can manage these through browser settings)

3.3 Information from Third Parties

We may receive personal information from:

  • Healthcare Providers & Referrals (with your consent)
  • Payment Processors for transaction verification (e.g., Stripe, PayPal)
  • Shipping & Logistics Providers for order fulfilment
  • Marketing & Analytics Partners for website performance insights

4. How We Use Your Personal Information

We use your personal information for the following purposes:

4.1 Providing Medical & Dermatology Services

  • Diagnosing and treating skin conditions
  • Maintaining medical records and treatment history
  • Sending appointment confirmations and reminders
  • Coordinating care with other healthcare providers (with consent)

4.2 Processing Orders & Transactions

  • Fulfilling product orders and processing payments
  • Arranging shipping and delivery
  • Managing returns and refunds (where applicable)

4.3 Marketing & Communications

  • Sending updates on new treatments, promotions, or skincare advice (with consent)
  • Personalising advertising based on browsing behaviour (you can opt out anytime)

4.4 Security & Fraud Prevention

  • Detecting and preventing fraudulent transactions
  • Protecting the integrity of our Site and systems

4.5 Compliance with Legal Obligations

  • Storing medical records as required by Australian law
  • Reporting health information when legally mandated (e.g., public health authorities)

5. Disclosure of Personal Information

We respect patient confidentiality and do not sell or share your personal information for commercial gain. However, we may disclose personal information in the following circumstances:

5.1 With Healthcare & Service Providers

  • Dermatologists, general practitioners, and pharmacies (with your consent)
  • Payment processors (e.g., banks, PayPal, Stripe)
  • IT and security service providers (for data protection)

5.2 When Required by Law

  • In response to legal requests (e.g., court orders, subpoenas)
  • For regulatory compliance with health authorities

5.3 Business Operations

  • In case of a business transfer, merger, or sale (we will notify affected individuals)

6. Data Security & Storage

We take reasonable precautions to protect your personal information from loss, unauthorised access, or misuse.

6.1 Security Measures

  • Encrypted electronic medical records
  • Secure payment processing systems
  • Restricted access to sensitive information
  • Regular security audits and compliance checks

6.2 Data Retention

  • Medical Records: Retained as per Australian healthcare regulations
  • Transaction Data: Stored securely for legal and tax compliance
  • Marketing Data: Retained until you opt out of communications

7. Cookies & Online Tracking

Our Site uses cookies and tracking technologies to improve user experience and marketing effectiveness.

7.1 What We Collect

  • Site performance analytics
  • Shopping cart activity
  • Advertising and retargeting data

7.2 Managing Cookies

You can disable cookies in your browser settings, though some site features may not function correctly.

8. Your Rights & Choices

Under Australian privacy laws, you have rights regarding your personal information:

8.1 Access & Correction

  • You can request access to your personal or medical records
  • You may request corrections if your information is inaccurate

8.2 Opting Out of Marketing

  • You can unsubscribe from marketing emails at any time
  • Adjust cookie and tracking settings via browser preferences

8.3 Withdrawing Consent

  • You may withdraw consent for non-essential data collection, though this may impact service availability

9. Children’s Privacy

Our services are not intended for children under 16, and we do not knowingly collect data from minors without parental consent. If you believe a child has provided personal information, please contact us.

10. Contact Us & Complaints

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

📧 Email:  info@platinumdermatology.com.au
📞 Phone: (02) 8014 6500
📍 Clinic Address: Suite 9 Level 2/173-179 Broadway, Ultimo NSW 2007

Lodging a Complaint

If you believe we have mishandled your personal information, you can:

  1. Contact us directly to resolve the issue.
  2. Lodge a complaint with the Office of the Australian Information Commissioner (OAIC):